We are committed to helping guests with additional needs experience an enjoyable and memorable visit to Sandham Gardens.

We are proud to now partner with Nimbus Disability, operators of the Access Card scheme.

All applications must be completed online, at least 7 days prior to your visit. We are unable to accept any same day applications.

Nimbus Disability will individually assess your needs and determine if you qualify for an Access Card.

Nimbus Disability have a robust, detailed application process, providing the opportunity to upload supporting documentation along with any information about the assistance you require in order to visit us.

Nimbus Disability will handle all your details safely and securely without Sandham Gardens viewing the reason why you require additional assistance.

HOW TO APPLY

HOW DO I APPLY FOR AN ACCESS CARD?

All applications need to be submitted via the Nimbus Disability website.

If eligible for an Access Card, you will also have the option to purchase a full Access Card at a cost of £15. Access Cards are valid for 3 years and can be used at thousands of locations across the UK and beyond, including Theme Parks and many other visitor attractions who offer similar forms of assistance.

Click the link here to open the Nimbus Disability website and start your application;

The Nimbus Team will process your application within 72 hours, however, this may take longer during peak times.

Once your request has been approved by Nimbus, please forward your confirmation e-mail or a picture of your Access Card (or provide the full name and card number), along with your Sandham Gardens online booking reference (if you have already made a booking), and your intended visit date to: hello@sandhamgardens.com

Our Access Team will then respond to your request within 48 hours to advise which services you qualify for and provide further instructions of how to redeem these services.

I ALREADY HAVE AN ACCESS CARD

If you already have a full, valid Access Card, please send either a clear photograph of the Access Card, or your Access Card number and full name, along with your online booking reference number (if you have already made a booking), or intended visit date, to: hello@sandhamgardens.com

Our Access Team will then respond to your request within 48 hours to advise which services you qualify for and provide further instructions of how to redeem these services.

CAN I APPLY ON THE DAY AT TICKET SALES?

Our staff are no longer able to authorise same day additional assistance requests. Instead, all applications must be made online via the Nimbus Disability website, at least 7 days prior to your visit. Applications are still possible within 7 days, however this provides significantly less time for an application to be reviewed.

There is still a provision for guests to make a same day application via Nimbus Disability, however due to the robust processes in place, and the documentation/supporting information required for an application, this may take up to one hour. Therefore, we strongly recommend applications are submitted in advance in order to avoid delays.

Please note, our staff are unable to review or approve any supporting documentation presented on arrival other than a valid Access Card or a Nimbus approval e-mail for a visit to Sandham Gardens, and any such requests will be declined.

I HAVE A QUESTION ABOUT THE ACCESS CARD SCHEME

For further details regarding Nimbus Disability and the Access Card scheme, please visit https://www.accesscard.org.uk/faqs/